WD2000: Error Message Appears When Scrolling with Mouse in Document (320300)

SYMPTOMS

When you open a document and use the mouse to scroll through the document, you may receive an error message that is similar to the following:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following information: Winword caused an invalid page fault in Winword.exe at <address>.Note The actual memory address may vary.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

Important Before you install Microsoft Office 2000 Service Pack 3 (SP3), you must have Office 2000 Service Release 1/1a (SR-1/SR-1a) installed. To obtain Office 2000 Service Release 1/1a (SR-1/SR-1a), click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

WORKAROUND

To temporarily work around this problem, use one of the following methods:

Method 1: Save As Word 6.0/95

To save your document as Word 6.0/95, follow these steps:

Open the document that is causing the problem. Do not try to scroll through the document.
On the File menu, click Save As.
In the Save As dialog box, change the Save as type box to Word 6.0/95 (*.doc), type a different document name in the File name box, and then click Save.
Close the document, and then reopen the Word 6.0/95 document that you saved in step 3.

Method 2: Work in Normal View

To open the document in Normal view, follow these steps:

Open the document that is causing the problem. Do not try to scroll through the document.
On the View menu, click Normal.
On the File menu, click Save, and then click Close .
On the File menu, click Open, and then reopen the file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office 2000 Service Pack 3.