SYMPTOMS
When you run the Portuguese grammar checker tool, the tool quits or stops responding when it comes across a string of hyphens. Then, you receive the following Office Watson error message:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The Portuguese-language version of this fix should have the following file attributes or later:
Date Time Version Size File name
-------------------------------------------------------
19-APR-2002 19:21 n/a 135,680 MSGRPT.msp
19-APR-2002 19:31 n/a 163,840 MSGRPT_Admin.msp
The version of this fix for the English version of Office with the Portuguese Language Pack (LPK) should have the following file attributes or later:
Date Time Version Size File name
-------------------------------------------------------
24-MAY-2002 00:14 n/a 62,464 LPK.msp
24-MAY-2002 00:14 n/a 134,656 LPK_Admin.msp
After the hotfix is installed, the following files will have the listed
attributes or later:
Date Time Version Size File name
-------------------------------------------------------
04-MAR-2002 11:28 3.1.0.9 757,760 msgrpt32.dll
The version of this fix for the English version of Office with Proofing Tools (PTK) should have the following file attributes or later:
Date Time Version Size File name
-------------------------------------------------------
23-MAY-2002 23:55 n/a 917,504 PTK.msp
23-MAY-2002 23:59 n/a 3,713,024 PTK_Admin.msp
After the hotfix is installed, the following files will have the listed
attributes or later:
Date Time Version Size File name
-------------------------------------------------------
27-MAR-2002 16:26 7.0.0.3 585,782 msgrpt32.dll
29-MAR-2002 15:16 n/a 4,403,174 msgr_nl.lex
04-MAR-2002 11:28 3.1.0.9 757,760 msgrnl32.dll
15-APR-2002 14:27 n/a 2,488,954 mssp3geP.lex