Members of the Users Group Cannot Successfully Install the HIS 2000 Web Client (320271)

SYMPTOMS

Users that are members of the default Users group in Microsoft Windows 2000 and Microsoft Windows XP cannot install the Microsoft Host Integration Server (HIS) 2000 Web Client. If a user tries to install the HIS 2000 Web Client, the following error message is displayed:

VBScript: Microsoft SNA Server Web Client

Please refresh your browser window and choose 'yes' when prompted to install the Microsoft SNA Server ActiveX Control.

Please make sure you are running Microsoft Internet Explorer version 3.02 or higher for Windows 95 or Windows NT 4.0.

If the user is a member of either the Power Users or Administrators group, the user can successfully install the HIS 2000 Web Client.

MORE INFORMATION

If you perform a clean installation of Microsoft Windows 2000 or Microsoft Windows XP (not an upgrade over Microsoft Windows NT 4.0 or Microsoft Windows 98), members of the Users default group cannot download ActiveX Controls and may experience the problem that this article describes during the HIS 2000 Web Client installation. Similar results may occur when a user views any Web site that contains ActiveX Controls.

For additional information about why members of the Users group cannot install ActiveX Controls, click the article number below to view the article in the Microsoft Knowledge Base:

240897 Web Pages with ActiveX Controls Are Not Displayed Properly

For additional information about SNA Server and HIS 2000 Web Client, click the article numbers below to view the articles in the Microsoft Knowledge Base:

279003 Understanding and Configuring the SNA Server/HIS 2000 Web Client

280740 Issues Associated with the SNA Server HIS 2000 Web Client