Macromedia Flash Player 5.0 Causes an Error Message in Windows XP (320219)

SYMPTOMS

When you try to use Macromedia Flash Player version 5.0, your computer may become unstable, Microsoft Internet Explorer may stop responding (hang), or you may receive the following error message or an error message that is similar to it:

Internet Explorer has encountered a problem and must be shut down.

If you view the data that the error report contains, you may see error signature information similar to the following:

   App name      App version  Module name  Module version  Offset
   ----------------------------------------------------------------
   iexplore.exe  6.0.2600.0   Unknown      0.0.0.0         00000000
   iexplore.exe  6.0.2600.0   swflash.ocx  various         various

CAUSE

This issue may occur if you are using Macromedia Flash Player version 5.0 on a computer running Windows XP. Macromedia Flash Player 5.0 is not completely compatible with Windows XP.

RESOLUTION

To resolve this issue on a computer using Macromedia Flash Player version 5.0, obtain and install the most current version of Macromedia Flash Player. As of March 22, 2002, the most current version of Macromedia Flash Player is version 6.0.23.0, and this version is completely compatible with Windows XP. For information about how to obtain and install the most current version of Macromedia Flash Player, please see either of the following Macromedia Web sites:

http://www.macromedia.com/shockwave/download/frameset.fhtml?P1_Prod_Version=ShockwaveFlash

http://www.macromedia.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For information about how to contact Macromedia, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.