RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are
required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement
information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows XP 32-Bit Edition
Date Time Version Size File name
---------------------------------------------------
17-Apr-2002 20:49 5.1.2600.42 235,008 Gdi32.dll
Windows XP 64-Bit Edition
Date Time Version Size File name Platform
--------------------------------------------------------------
17-Apr-2002 20:50 5.1.2600.42 848,896 Gdi32.dll IA-64
17-Apr-2002 20:49 5.1.2600.42 231,424 Wgdi32.dll x86
WORKAROUND
To work around this problem, follow these steps:
- Click Start, and then click Printers and Faxes.
- Right-click your local printer, and then click Properties.
- On the Advanced tab, click to clear the Enable advanced printing features check box.
The document is rendered by the Adobe Acrobat process. Therefore, the print spooler does not have to have access to the font.