"Access Violation" Error Messages in Spooler Service When It Processes a Print Job That Contains EMF Files (320021)

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   20-Apr-2002  00:10  5.0.2195.5265      42,256  Basesrv.dll      
   20-Apr-2002  00:10  5.0.2195.5623     222,480  Gdi32.dll        
   20-Apr-2002  00:10  5.0.2195.4928     708,880  Kernel32.dll     
   13-Jun-2001  05:05  5.0.2195.3727       3,856  Svcpack1.dll     
   26-Jun-2001  02:17  3.10.0.103         47,808  User.exe
   20-Apr-2002  00:10  5.0.2195.4314     402,192  User32.dll       
   20-Apr-2002  00:10  5.0.2195.5521     369,424  Userenv.dll      
   14-Apr-2002  00:39  5.0.2195.5579   1,641,776  Win32k.sys
   23-Jan-2002  18:45  5.0.2195.4865     178,960  Winlogon.exe     
   20-Apr-2002  00:10  5.0.2195.4602     243,472  Winsrv.dll       
   20-Apr-2002  00:10  5.0.2195.4928     708,880  Kernel32.dll     
   20-Apr-2002  00:10  5.0.2195.5579   1,641,776  Win32k.sys
   20-Apr-2002  00:10  5.0.2195.4602     243,472  Winsrv.dll