Damaged Font Causes STOP 0x00000050 Error Message in the Win32k.sys File in Windows 2000 (319965)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server
This article was previously published under Q319965

SYMPTOMS

When you are using your Windows 2000-based computer, you may receive a STOP 0x00000050 error message in the Win32k.sys file.

CAUSE

This problem may be caused by a damaged font file with a bad kerning pair definition that is not properly handled by the system.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date         Time   Version         Size       File name
   -------------------------------------------------------------------
   24-Apr-2002  09:22  5.0.2195.5265      42,256  Basesrv.dll      
   24-Apr-2002  09:22  5.0.2195.5623     222,480  Gdi32.dll        
   24-Apr-2002  09:22  5.0.2195.4928     708,880  Kernel32.dll     
   25-Jun-2001  17:17  3.10.0.103         47,808  User.exe         
   24-Apr-2002  09:22  5.0.2195.4314     402,192  User32.dll       
   24-Apr-2002  09:22  5.0.2195.5644     369,936  Userenv.dll      
   13-Apr-2002  15:39  5.0.2195.5579   1,641,776  Win32k.sys
   23-Jan-2002  09:45  5.0.2195.4865     178,960  Winlogon.exe     
   24-Apr-2002  09:22  5.0.2195.4602     243,472  Winsrv.dll       
   24-Apr-2002  09:22  5.0.2195.4928     708,880  Uniproc\Kernel32.dll     
   24-Apr-2002  09:22  5.0.2195.5579   1,641,776  Uniproc\Win32k.sys
   24-Apr-2002  09:22  5.0.2195.4602     243,472  Uniproc\Winsrv.dll

WORKAROUND

To work around this problem, try to identify the damaged font file, and then remove it.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbQFE kbWin2000preSP4Fix kbbug kbenv kberrmsg kbfix kbshell kbui KB319965
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