Event ID 49 Entry Is Added to the System Event Log When You Use the 3GB Switch in Windows 2000 (319931)

SYMPTOMS

After you start your Windows 2000-based computer, you may receive the following entry in the System Event log:

Source: Ftdisk
Event ID: 49
Description: Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.

You may also experience failures in Device Manager for devices that cannot allocate memory that is needed to function properly.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date         Time   Version         Size       Filename
   -----------------------------------------------------------

   01-Apr-2002  16:07  5.0.2195.5505   1,687,296  Ntkrnlmp.exe
   01-Apr-2002  16:08  5.0.2195.5505   1,686,912  Ntkrnlpa.exe
   01-Apr-2002  16:08  5.0.2195.5505   1,707,584  Ntkrpamp.exe
   01-Apr-2002  16:07  5.0.2195.5505   1,665,024  Ntoskrnl.exe

MORE INFORMATION

IMPORTANT: Although the error in the Event Log may indicate that this is a general error message, you must apply this hotfix to critical systems such as computers that are running Windows 2000 Datacenter Server. Memory dumps are generally used by Microsoft Support to determine the root cause, if possible, of a failing system. Without the installation of this hotfix, it may be impossible to determine why a system has generated a bug check.

On startup, system devices request memory allocations that are managed by the Memory Manager. In some cases, these allocations must be contiguous. If Memory Manager cannot grant a contiguous request, the system may generate an Event ID 49.

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot