"Path Not Found Error" Error Message When You Use CDONTS to Send Mail through Active Server Pages (319890)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q319890
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you send mail to your Microsoft Exchange Server 5.5 computer from an Active Server Pages (ASP) page that uses Collaboration Data Objects for Windows NT Server (CDONTS), you may receive the following error message:
80070003 "Path not found error"

RESOLUTION

To resolve this issue, make sure that the Exchange Server Internet Mail Service is installed and working correctly on your computer. Next, verify that the registry settings for Exchange Server are correct. After you verify that the registry settings are correct, you may want to reinstall Internet Explorer 4.01, and then modify the Internet Information Service (IIS) metafile.

NOTE: Internet Explorer 4.01 is required for the Windows NT Option Pack that installs IIS. It adds needed components to IIS. Reinstall Internet Explorer 4.01 to make sure that all required objects are available in IIS.

Verify that the Internet Mail Service Is Installed

To verify that the Internet Mail Service is installed and is working properly, follow these steps:
  1. Click Start, click Settings, and then click Control Panel.
  2. In Control Panel, double-click Services.
  3. In the list of Services, locate Microsoft Exchange Internet Mail Service, and then make sure that Status is listed as Started. If nothing appears in the Status column for the Microsoft Exchange Internet Mail Service, click Start to start Internet Mail Service.
  4. Click Close.

Verify Exchange Server Registry Settings

To verify the correct Exchange Server registry settings, follow these steps:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

  1. Click Start, and then click Run.
  2. In the Open box, type regedt32, and then click OK.
  3. In the Registry Editor, locate the following subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Active Messaging\Use Exchange

  4. Make sure that this entry is set to a value of 1.
  5. In the Registry Editor, locate the following subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Active Messaging

  6. On the Security menu, click Permissions.
  7. Select Everyone in the Name list in the Registry Key Permissions dialog box, and then click Full Control in the Type of Access list.
  8. Click OK.
  9. In the Registry Editor, locate the following subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIMC\Parameters\RootDir

  10. Double-click the RootDir value, note the path that appears in the String text box, and then append this value by typing \pickup at the end of the path.
  11. Click OK.
  12. Open Windows Explorer, and then locate the path that you edited in step 10.
  13. Make sure that a folder named "Pickup" is located in this path. If no Pickup folder exists, click File, click New, and then click Folder. Type Pickup for the folder name, and then press ENTER.
  14. Right-click the folder, and then select Properties.
  15. In the Properties dialog box, click Security, and then click Permissions.
  16. In the Directory Permissions dialog box, Everyone must be listed as having Full Control. If Everyone does not appear, click Add, and then click Everyone in the list of names. In the Type of Access drop-down list, click Full Control, and then click OK.
  17. In the Directory Permissions dialog box, click to select the Replace Permissions on Subdirectories check box, click OK, and then click Yes in the confirmation dialog box.
  18. Click OK.
  19. Close Windows Explorer.
  20. In the Registry Editor, locate the following subkey in the registry:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIMC\Parameters

  21. On the Security menu, click Permissions.
  22. In the Registry Key Permissions dialog box, click Everyone in the Name list, and then in the Type of Access list, click Full Control.
  23. Click OK.

Reinstall Internet Explorer 4.01 or Later

  1. Run Setup for Internet Explorer 4.01 or later.
  2. Follow the on-screen instructions.
  3. Restart your computer when Setup is complete.

Use Mdutil to Modify the MetaFile

Optionally, you can modify the metafile when you use the Mdutil.exe utility that is included in the Windows NT Option Pack.

To use Mdutil.exe, follow these steps:
  1. Copy the Mdutil.exe file from either the Windows NT Option Pack CD-ROM or the Windows 2000 CD-ROM to your System32 folder.
  2. Click Start, and then click Run.
  3. In the Run dialog box, type cmd, and then press ENTER.
  4. In the Command window, type the following command

    mdutil set SmtpSvc/1 -prop 36880 -dtype STRING -value "drive:\exchsrvr\imcdata\Pickup" -s gozer

    where drive:\exchsrvr\imcdata\Pickup is the full path to the Pickup directory for your Exchange Server. NOTE: If you need help using the Mdutil.exe utility, type mdutil in the Command window.
  5. Close the Command window.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

238956 PRB: CDONTS: Error 80070003 "Path not found error"

240225 Description of Adsutil and MetaEdit Utilities Used to Modify the Metabase

Modification Type:MajorLast Reviewed:10/1/2003
Keywords:kberrmsg kbprb KB319890
©2003 Microsoft Corporation. All rights reserved.