iMesh Causes an Error Message in Windows XP (319873)

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you are using the iMesh file sharing program, you may receive the following error message:

Ftp_back.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:

   App Name      App Version  Module Name   Module Version  Offset
   -----------------------------------------------------------------
   Ftp_back.exe  0.0.0.0      Ftp_back.exe  0.0.0.0         00002a74

WORKAROUND

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To work around this problem, follow these steps:

Right-click your taskbar, and then click Task Manager.
On the Processes tab, click Ftp_back.exe, and then click End Process.
Use Registry Editor (Regedit.exe) to view the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Click the BMail Installation registry entry in this key, press DELETE, and then restart your computer.

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