Windows Media Player Causes an Error Message in Windows (319871)
The information in this article applies to:
- Microsoft Windows 2000 Professional
- Microsoft Windows Millennium Edition
- Microsoft Windows 98 Second Edition
- Microsoft Windows 98
- Microsoft Windows 95
This article was previously published under Q319871 SYMPTOMS
If your computer has a version of Microsoft Windows Media Player that is earlier than version 7.1, you may receive the following error message:
Iexplore.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:
App name App version Module name Module version Offset
-----------------------------------------------------------------
Iexplore.exe 6.0.2600.0 Wmpui.dll <less than 7.1> 0004cd3e
RESOLUTION
To resolve this issue, upgrade to the latest version of Windows Media Player. For information about how to do so, please visit the following Microsoft Web site:
| Modification Type: | Major | Last Reviewed: | 4/25/2006 |
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| Keywords: | kbenv kberrmsg kbprb kbProd2Web KB319871 |
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