RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------
15-Nov-2001 10:57 5,149 Empty.cat
22-Apr-2002 08:02 5.0.2195.5641 73,488 Regedit.exe
19-Apr-2002 12:15 5.2.2.2 3,584 Spmsg.dll
19-Apr-2002 12:16 5.2.2.2 44,032 Spuninst.exe
12-Jun-2001 16:35 5.0.2195.3727 3,856 Svcpack1.dll
22-Apr-2002 08:02 3,388 Regedit.dbg
22-Apr-2002 08:02 123,904 Regedit.pdb
01-Apr-2002 13:16 4,092 Eula.txt
29-Apr-2002 10:13 7,410 Q319812.cat
19-Apr-2002 12:16 5.2.2.2 10,240 Spcustom.dll
19-Apr-2002 12:16 5.2.2.2 270,336 Update.exe
29-Apr-2002 10:10 34,641 Update.inf
29-Apr-2002 10:10 87 Update.ver