RESOLUTION
A supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Office 2000 service pack that contains this hotfix.
To
resolve this problem immediately, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English
version of this fix has the file attributes (or later) that are listed in the
following table. The dates and times for these files are listed in Coordinated
Universal Time (UTC). When you view the file information, it is converted to
local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------
23-Nov-2002 09:50 1,804 Hotfix.txt
07-Nov-2002 14:20 2,962 Readme.txt
07-Nov-2002 14:05 3,667,096 Winword.msp
07-Nov-2002 15:54 4,684,436 Winword_admin.msp
After the hotfix is installed, the following files will have the
listed attributes or later:
Date Time Version Size File name
--------------------------------------------------------
01-Nov-2002 15:54 9.0.0.7031 8,826,932 Winword.exe