"Cannot Find Pocket Streets" Error Message When You Try to Install Pocket Streets (319689)


The information in this article applies to:

  • Microsoft MapPoint 2002
  • Microsoft Streets & Trips 2002 1.0
  • Microsoft Streets and Trips 2003
  • Microsoft Streets & Trips 2004
This article was previously published under Q319689
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to install Microsoft Pocket Streets 2002 Update or Microsoft Pocket Streets 2003 Upgrade, you may receive an error message that is similar to the following:
Cannot find Pocket Streets or one of its components. Make sure all required libraries are installed.

CAUSE

This issue may occur if one or more of the following conditions are true:
  • Your desktop computer does not meet the minimum system requirements.
  • Streets & Trips is not installed in the default folder.
  • Your handheld device is not a Pocket PC. This update supports only the Pocket PC version of Pocket Streets. It does not support the Handheld PC version or the Palm-size PC version of Pocket Streets.

    Note MapPoint and Streets & Trips 2002 contain three platform-specific versions of Pocket Streets. When you install MapPoint or Streets & Trips, only the version that is appropriate for your platform is installed. This update supports only the version that works with the Pocket PC.

RESOLUTION

To resolve this issue, follow these steps in the order in which they are presented.

Verify That Your Desktop Computer Meets the Minimum System Requirements

The minimum requirements for the desktop computer to run Pocket Streets 2002 are the following:
  • Any of the following operating systems:
    • Microsoft Windows 98.
    • Windows 98 Second Edition.
    • Microsoft Windows 2000.
    • Microsoft Windows Millennium Edition (Windows Me).
    • Microsoft Windows NT 4.0 with Service Pack 6 or later. On systems that run Windows NT 4.0 with Service Pack 6, the version of Microsoft Internet Explorer must be upgraded to at least 4.01 with Service Pack 1.
    • Microsoft Windows XP.
  • ActiveSync technology 3.1 or later.
  • A licensed copy of Pocket Streets 2002, which is available in MapPoint 2002, Streets & Trips 2002, and AutoRoute 2002.

Verify the Version of Pocket Streets That Is Installed

  1. On your Pocket PC, tap Start, and then tap Settings.
  2. Tap Control Panel.
  3. Tap the System tab.
  4. Verify that your Pocket PC has Windows CE 3.0 or later installed.

    Note Devices other than Pocket PCs do not have a core version of 3.0 or later.

Remove Streets & Trips and Reinstall It in the Default Folder

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Remove Streets & Trips

  1. On your desktop computer, click Start, and then click Control Panel.
  2. Double-click Add or Remove Programs.
  3. In the list of installed programs, click Microsoft Streets & Trips 2002, and then click Remove.

    Click Yes to confirm the removal.
  4. Start Windows Explorer.
  5. Browse to C:\Program Files\Microsoft Streets & Trips.

    The program may be installed in a different location on your computer. If so, locate the correct folder.
  6. Right-click the folder, and then click Delete.

    Click Yes to confirm the removal of the folder.

Remove the Registry Keys

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. Locate the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Automap

  4. Right-click Automap, and then click Delete.

    Click Yes to confirm the removal.
  5. Repeat steps 3 and 4 to delete the following registry key:

    HKEY_Local_Machine\Software\Microsoft\Automap

  6. Quit the Registry Editor.

Reinstall Streets & Trips

  1. Insert the Streets & Trips Setup CD-ROM in the CD-ROM drive or DVD-ROM drive.
  2. Do one of the following:
    • If the installation process starts automatically, skip to step 6.

      -or-
    • If the installation process does not start automatically, click Start, and then click Control Panel.
  3. In Control Panel, double-click Add or Remove Programs.
  4. Click Add New Programs.
  5. Click CD or Floppy.
  6. Follow the instructions that appear on the screen to complete the installation process.

    Note Make sure that you install the program in the default folder.
  7. Install the Pocket Streets 2002 Update.
Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kberrmsg kbprb KB319689
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