"Failed to save document" error message when you try to save a map in Streets & Trips or in MapPoint (319687)

The information in this article applies to:

Microsoft Autoroute 2006 English (United Kingdom)
Microsoft MapPoint 2006 Standard Edition
Microsoft MapPoint 2004 North American Maps
Microsoft Streets & Trips 2005
Microsoft Streets & Trips 2004
Microsoft Streets and Trips 2003
Microsoft Streets & Trips 2002 1.0, when used with:
- the operating system: Microsoft Windows Millennium Edition
- the operating system: Microsoft Windows 98 Second Edition
- the operating system: Microsoft Windows 98
Microsoft Streets and Trips 2001

This article was previously published under Q319687

SYMPTOMS

When you try to save a map in Microsoft Streets & Trips or in Microsoft MapPoint 2004 North American Maps, you receive an error message that is similar to the following:

Failed to save document.

CAUSE

This issue may occur when you try to save a map in a folder whose name contains an invalid character.

The error may also occur if the map file has become corrupted.

RESOLUTION

To resolve this issue, use one of the following methods.

Method 1: Save the map to a different folder

Locate the map that you want to save.
On the File menu, click Save As.
Locate a folder that is different from the folder where you originally tried to save the map, and then click Save.

Method 2: Rename the folder that contains the invalid character

Start Microsoft Windows Explorer.
Locate the folder where you want to save the map.
Right-click the folder, and then click Rename.
Type a new name that contains only letters, and then press ENTER.

If you receive a confirmation message, click Yes.
Save the map in this renamed folder.

MORE INFORMATION

This may also occur in previously saved documents if the document is corrupted. The resolution in the case of a corrupted file is to recreate the map.

Modification Type:	Major	Last Reviewed:	4/25/2006
Keywords:	kberrmsg kbprb KB319687