You receive an HTTP_500 error message when you synchronize a mobile device by using Microsoft Server ActiveSync (319681)

RESOLUTION

There are two possible resolutions for this issue:

• Change the left side of the primary SMTP address to match the mailbox.
• Install a new feature that Microsoft has created that lets you configure a new registry key. The new registry key forces Microsoft Server ActiveSync to look through the secondary SMTP addresses.

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

After you install the hotfix

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To enable the feature that is contained in the hotfix, you must add a registry key that forces Microsoft Server ActiveSync to look through the secondary SMTP addresses. To do this, follow these steps:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate the following registry key:

   HKEY_Local_Machine\System\CurrentControlSet\Services\MasSync\Parameters

3. Right-click Parameters, click New, and then click String Value.
   
   New value #1 is selected.
4. To rename the value, type SMTPProxy, and then press ENTER.
5. Right-click SMTPProxy, and then click Modify.
6. In the String Data box, type the SMTP domain that you want, and then click OK.
   
   For example, type cohovineyard.com.
7. Quit Registry Editor.
8. Restart the IIS Admin service. To do this, follow these steps:
   1. Click Start, click Run, type services.msc, and then click OK.
   2. In the list of services, right-click IIS Admin service, and then click Restart.

After you apply the new registry setting, Microsoft Server ActiveSync looks for the secondary SMTP address.

For example, if a user at Coho Vineyard and Winery has a primary SMTP address of admin@cohovineyard.com and a secondary SMTP address of terryadams@cohovineyardandwinery.com, Microsoft Server ActiveSync correctly looks for the mailbox that uses the terryadams@cohovineyardandwinery.com SMTP address.