PrecisionScan LT Causes an Error Message in Windows XP (319678)

The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q319678

SYMPTOMS

When you are using the Hewlett-Packard (HP) PrecisionScan LT scanning software, you may receive the following error message:

Hpprsclt.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:

   App name      App version  Module name  Module version  Offset
   ----------------------------------------------------------------
   Hpprsclt.exe  2.0.0.0      Ntdll.dll    5.1.2600.0      0000d84e

CAUSE

This issue may occur because PrecisionScan LT is not completely compatible with Windows XP.

RESOLUTION

To resolve this issue, obtain and install the most current Windows Compatibility Update from the Critical Updates section of the following Microsoft Web site:

http://windowsupdate.microsoft.com

MORE INFORMATION

For information about how to contact Hewlett Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	4/25/2002
Keywords:	kb3rdparty kbenv kberrmsg kbprb kbProd2Web KB319678