IntelliMouse: Error message after you install an IntelliMouse pointing device (319466)


The information in this article applies to:

  • Microsoft IntelliPoint software 4.0
  • Microsoft Wireless IntelliMouse Explorer 2.0
  • Microsoft Wireless Intellimouse Explorer USB
  • the operating system: Microsoft Windows XP
  • the operating system: Microsoft Windows 2000
  • Microsoft Wireless Optical Mouse 5000
This article was previously published under Q319466

SYMPTOMS

After you install a Microsoft IntelliMouse pointing device, you receive an error message that is similar to one of the following:
PS/2 port mouse has not passed Windows logo testing to verify its compatibility with Windows XP.
USB Wireless IntelliMouse Explorer has not passed Windows logo testing to verify its compatibility with Windows XP.
The specified location does not contain information about your hardware.
An error occurred during the installation of the device. The driver selected for this device does not support Windows 2000.

CAUSE

This issue may occur if the Ipfilter.inf file has become corrupted or if you have a version of the Ipfilter.inf file that is not compatible with Microsoft Windows 2000.

RESOLUTION

To resolve this issue, delete the Ipfilter.inf file, and then reinstall the mouse drivers. To do this, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Click Start, and then click Search.
  2. Click All Files and Folders.
  3. In the All or part of the file name box, type oem*.inf, in the A word of phrase in the file box, type ipfilter.inf, in the Look in box, click Local Hard Drive (C:), and then click Search.
  4. When the search process is complete, delete all the files that are found.

    When the confirmation message appears, click Yes.
  5. Click Start, and then click Control Panel.
  6. Double-click System.
  7. Click the Hardware tab.
  8. Click Device Manager.
  9. Expand Mice and other pointing devices.
  10. Right-click the IntelliMouse device that you want to remove, and then click Uninstall.

    When the confirmation message appears, click Yes.

    Note Your mouse does not function at this point.
  11. Press CTRL+ESC to open the Start menu, use the arrow keys to select Shut Down, and then press ENTER.
  12. Use the arrow keys to select Restart, and then press ENTER to restart the computer.
When your computer restarts, Microsoft Windows automatically detects the hardware change.
Modification Type:MajorLast Reviewed:3/24/2006
Keywords:kberrmsg kbprb KB319466
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