USB Mouse Pointer Does Not Move Smoothly After You Resume Your Computer (319457)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Professional SP1
Microsoft Windows 2000 Professional SP2

This article was previously published under Q319457

SYMPTOMS

After you resume your computer, your USB mouse pointer may not move smoothly. This behavior may occur if the fixes that are described in Q305177 or Q316257 are installed on your computer.

CAUSE

With some chip sets such as the Intel ICH2/ICH3 chip sets, the USB interrupt capability is not turned back on after you resume your computer.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size    File name
   -------------------------------------------------------
   17-MAR-2002  10:38  5.0.2195.5085  82,112  Halaacpi.dll
   17-MAR-2002  10:38  5.0.2195.5085  66,848  Halacpi.dll
   17-MAR-2002  10:38  5.0.2195.5085  82,976  Halmacpi.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:	Minor	Last Reviewed:	9/27/2005
Keywords:	kbHotfixServer kbQFE kbbug kbenv kbfix kbOSWin2000fix kbWin2000PreSP3Fix kbWin2000sp3fix KB319457