Adjacent ideographic characters touch or overlap when arranged vertically on the drawing page in Visio SR-1 (319428)


The information in this article applies to:

  • Microsoft Visio 2002 Standard SR-1
  • Microsoft Visio 2002 Professional SR-1
This article was previously published under Q319428

SYMPTOMS

In Microsoft Visio 2002 Service Release 1 (SR-1), ideographic characters that are oriented vertically on the drawing page appear closer together than expected. For example, the upper and lower portions of adjacent Chinese, Japanese, or Korean characters may either touch or overlap.

CAUSE

This issue may occur when the following conditions are true:
  • You have Microsoft Visio Standard 2002 SR-1 or Microsoft Visio Professional 2002 SR-1.

    -and-
  • Your drawing contains Hong Kong Supplementary Character Set (HKSCS) characters or characters that use an End User-Defined Character (EUDC) font.

    -and-
  • Text is arranged vertically on the drawing page.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Visio 2002 Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date        Time      Version        Size       File name     
   -----------------------------------------------------------
   7-MAY-2002  15:02:12  5.0.2809.2400  2,744,064  Q318736.exe
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date        Time      Version        Size       File name   
   ----------------------------------------------------------
   5-MAR-2002  16:08:40  10.0.2705.4    6,347,648  Vislib.dll

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Visio 2002 Service Pack 2.

MORE INFORMATION

For more information about Visio 2002 SR-1, click the following article numbers to view the articles in the Microsoft Knowledge Base:

310474 How to obtain and install Visio 2002 Service Release 1 (SR 1)

310463 List of issues that are fixed in Visio 2002 Service Release 1 (SR 1)

For more information about language-specific versions of Visio, click the following article number to view the article in the Microsoft Knowledge Base:

293138 Language versions available for Microsoft Visio

For more information about about how to work with vertical text in Visio, type vertical text in the Ask a question box or the Answer Wizard, and then press ENTER to view the topics.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbbug kbfix kbVisio2002PreSP2fix KB319428
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