A Laptop Computer Has No IP Address After Hibernating (319270)

SYMPTOMS

Your laptop computer's IP address may become 0.0.0.0 after the laptop hibernates if network connectivity is lost before the laptop hibernates. When the laptop returns from hibernation with network connectivity restored, the IP address is 0.0.0.0.

You can see this issue by using the ipconfig command. To view your computer's IP address, type ipconfig at a command prompt. Using the ipconfig /renew command does not restore the IP address.

This problem was first seen on Windows 2000 with Quality of Service (QoS) and the Sniffer Pro 4.5 software by Checkpoint Software installed.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date        Time   Version        Size    File name
   ----------------------------------------------------
   3-Jul-2002  17:33  5.0.2195.5928  60,496  Psched.sys

MORE INFORMATION

This behavior has not been seen on desktop computers with power management. This behavior has been reproduced only on laptop computers.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.