SMS: Distribution Manager Continuously Processes .pkg Files for Nonexistent Sites (319189)

SYMPTOMS

Distribution Manager may generate the following log entries repeatedly after you remove a lower-level site in your Systems Management Server (SMS) hierarchy:

~Processing incoming file C:\SMS\inboxes\distmgr.box\INCOMING\RD5L85BW.PKG.
~Updated replicated package info for package TOP00001
~No changed detected for package server ["Display=\\MOMDC\"]MSWNET:["SMS_SITE=BOT"]\\MOMDC\ for package TOP00001, no need to update
~SQL Err #10007> General SQL Server error: Check messages from the SQL Server.~
~SQL Msg #99901> This SiteCode (SEC) does not exist in the parent table, Sites.~
~Cannot update the package server ["Display=\\NTSERVER\"]MSWNET:["SMS_SITE=SEC"]\\NTSERVER\ for package TOP00001, error = 3

CAUSE

If you remove a site (typically, a lower-level site from a hierarchy with three or four tiers) from your hierarchy, package updates may be in transit down the hierarchy. These packages were initiated from the central site before the central site became aware that a site was deleted. These package updates refer to distribution points on the nonexistent site. Distribution Manager generates the log entries that are listed in the "Symptoms" section and does not delete the .pkg file.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information

To resolve this problem, install the hotfix that is included in Microsoft Knowledge Base article Q324204. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

324204 SMS: Collections That Are Based on Complex Queries Do Not Update

WORKAROUND

To work around this problem, manually remove the .pkg file that is listed in the log. For example, the following log entry indicates that you must remove the Rd5l85bw.pkg file:

~Processing incoming file C:\SMS\inboxes\distmgr.box\INCOMING\RD5L85BW.PKG

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

MORE INFORMATION

Distribution Manager processes the files each time there is a file or folder change to the SMS\Inboxes\Distmgr.box\Incoming folder.