"STOP 0x00000050" Error Message with Trend Micro Antivirus Software (319123)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
This article was previously published under Q319123

SYMPTOMS

On your Microsoft Windows NT 4.0-based computer, you may receive a STOP 0x50 error message similar to one of the following on a blue screen:
Stop 0x00000050 (0xBEBEE9F8 0x0000000 0x0000000 0x00000002)
STOP 0x00000050 (0xf15ca000, 0x00000000, 0x00000000, 0x00000000)
STOP 0x00000050 (0xffff0000, 0x00000000, 0x00000000, 0x00000000)
NOTE: The parameter values may be different on your computer, but a memory dump file analysis indicates it is based in Vsapint.sys.

The STOP 0x50 error message may be displayed after you manually perform a virus scan on the computer.

CAUSE

This behavior can occur if a Trend Micro antivirus program is installed on the computer, and there is an issue with the Trend Micro Vsapint.sys driver file and the Tmfilter.sys driver file.

This behavior has been reported to occur with Trend Micro ServerProtect for Windows NT Server 5.31.

RESOLUTION

To resolve this issue, remove or deactivate the Trend Micro antivirus program to verify that the antivirus program is the cause of the STOP error message described in the "Symptoms" section of this article, and then contact Trend Micro for more information about how to resolve this issue or to inquire about the availability of an update.

For more information about how to do this, contact Trend Micro at the following Trend Micro Web site:

http://www.antivirus.com/support/

MORE INFORMATION

For additional information about how to troubleshoot a similar issue, click the article number below to view the article in the Microsoft Knowledge Base:

307975 Problems with Trend Micro Interscan Virus Firewall Software

For additional information about how to collect more information about an error message that appears on a blue screen, click the article number below to view the article in the Microsoft Knowledge Base:

192463 Gathering Blue Screen Information After Memory Dump in Windows 2000 or Windows NT

For information about how to contact Trend Micro, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:5/5/2002
Keywords:kbprb KB319123
©2002 Microsoft Corporation. All rights reserved.