Slow Network Performance, and Event ID 3013 Is Recorded in the System Log (319122)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
This article was previously published under Q319122

SYMPTOMS

You may experience the following behavior on your Windows NT 4.0-based computer:
  • Network performance is slow. For example, a file copy or backup operation takes a long time to complete.

    -and-
  • The following event is recorded in the System log:
    Event ID: 3013
    Event Type: Error
    Event Source: Rdr
    Description: The redirector has timed out a request to ComputerName.

CAUSE

This behavior may occur if the duplex settings that are configured for the network adapter on the computer are incorrect.

RESOLUTION

To resolve this issue, configure the correct duplex settings for the network adapter. To do this, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Network.
  3. Click the Adapters tab, and then click Properties.
  4. Configure the link speed and duplex setting that you want, and then click OK two times.
  5. On the File menu, click Close to quit Control Panel.
NOTE: Make sure that you have the latest driver that is available for your network adapter. Contact the hardware manufacturer for more information about how to obtain and install the latest drivers for the network adapter. For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For additional information about how to troubleshoot other Event ID 3013-related issues, click the article numbers below to view the articles in the Microsoft Knowledge Base:

148426 Troubleshooting Event ID 3013

252332 Event ID 3013 When You Copy Files to a Server That Is Under Disk Stress

Modification Type:MajorLast Reviewed:8/6/2002
Keywords:kberrmsg kbprb KB319122
©2002 Microsoft Corporation. All rights reserved.