Fax Driver Causes Problems with the Spooler Service (319038)
The information in this article applies to:
- Microsoft Windows 2000 Server SP1
- Microsoft Windows 2000 Server SP2
- Microsoft Windows 2000 Advanced Server SP1
- Microsoft Windows 2000 Advanced Server SP2
- Microsoft Windows 2000 Professional SP1
- Microsoft Windows 2000 Professional SP2
This article was previously published under Q319038 SYMPTOMS
The Spooler service may generate an access violation error message because of the Faxui.dll file. Note that this symptom is more likely to occur on a computer that is running Terminal Services and Metaframe.
CAUSE
This problem may occur if your printer name is long but is not being properly handled. This may cause a buffer overrun.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
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21-Mar-2002 12:30 0.3.0.0 15,120 Faxdrv.dll
21-Mar-2002 12:30 0.2.0.0 138,000 Faxui.dll
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
| Modification Type: | Minor | Last Reviewed: | 9/27/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbenv kberrmsg kbfix kbprint kbWin2000PreSP3Fix kbWin2000sp3fix KB319038 |
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