XL2002: Pressing CAPS LOCK or ESC Displays File Open Dialog Box (319027)



The information in this article applies to:

  • Microsoft Excel 2002, when used with:
    • the operating system: Microsoft Windows 98
    • the operating system: Microsoft Windows 98 Second Edition
    • the operating system: Microsoft Windows Millennium Edition

This article was previously published under Q319027

SYMPTOMS

When you press CAPS LOCK or ESC, Microsoft Excel displays the Open dialog box for opening files.

CAUSE

This behavior only occurs on the Italian versions of Microsoft Windows 98, Microsoft Windows 98 Second Edition (SE), and Microsoft Windows Millennium Edition (Me).

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP public update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Italian version of this fix should have the following file attributes or later:
   Date         Time   Version           Size     File name
   ---------------------------------------------------------------
   11-MAR-2002  23:07                     67,072  Xlintl.msp
   12-MAR-2002  00:15                    314,368  Xlintl_admin.msp
				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version           Size     File name
   -----------------------------------------------------------
   25-FEB-2002  15:24  10.0.3819         559,720  Xlintl32.dll     
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbbug kbfix kbOffice2000preSP3fix kbOfficeXPPreSP2fix kbQFE KB319027