"The Internet Email Service is not installed properly" error message when you start Outlook 2000 or Outlook 2002 (318986)


The information in this article applies to:

  • Microsoft Outlook 2002
  • Microsoft Outlook 2000
This article was previously published under Q318986

SYMPTOMS

If you try to start one of the versions of Microsoft Outlook that is listed at the beginning of this article, you may receive the following error message:
The Internet Email Service is not installed properly. Please reinstall Outlook and choose the Corporate or Workgroup mode.

CAUSE

This behavior can occur if the installation of Microsoft Outlook Express is corrupt, or if Outlook Express is not installed on your computer.

RESOLUTION

To resolve this behavior, download and reinstall Microsoft Internet Explorer to reinstall Outlook Express. For more information about how to obtain Internet Explorer from Microsoft, view the following Microsoft Web site:

http://www.microsoft.com/windows/ie/default.asp

MORE INFORMATION

Depending on the installation type, Outlook can require some Outlook Express files to function properly. Outlook Express is usually installed together with Internet Explorer as the primary Internet Mail client.

For additional information information about Outlook Express setup issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:

257238 Outlook Express 5.01 not upgraded on Windows 2000

230076 Why Outlook 2000 requires Outlook Express

For additional information about how to uninstall and reinstall Outlook Express, click the following article numbers to view the articles in the Microsoft Knowledge Base:

254623 How to reinstall Microsoft Outlook Express 5 in Windows 2000

Modification Type:MinorLast Reviewed:1/7/2006
Keywords:kbDownload kberrmsg kbprb KB318986
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