Icq.exe Causes an Error Message in Windows XP (318920)

The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q318920

SYMPTOMS

When you are using the ICQ program, you may receive the following error message:

ICQ.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:

   App name  App version  Module name  Module version  Offset
   -----------------------------------------------------------
   ICQ.exe   Various      Various      Various         Various

CAUSE

This error message can occur if you are using a beta version of the ICQ program.

RESOLUTION

To resolve this issue, contact ICQ to inquire about the availability of a fix for this issue. For information about how to do so, please view the following ICQ Web site:

http://web.icq.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	5/7/2002
Keywords:	kb3rdparty kbenv kberrmsg kbprb kbProd2Web KB318920