The PKI Dialog Box Appears Multiple Times If You Click Cancel (318873)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Professional SP3
This article was previously published under Q318873

SYMPTOMS

If you open a commercial signed or encrypted message, the public key infrastructure (PKI) Medium Grade password dialog box appears. If you click Cancel in this dialog box, the dialog box reappears many times. If you have DMS extensions loaded, you must click Cancel four times. If you have turned off DMS extensions, you must click Cancel two times.

RESOLUTION

Microsoft Windows 2000

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date         Time   Version           Size     File name
   -----------------------------------------------------------
   15-May-2002  15:53  5.0.2195.5781     123,664  Adsldp.dll
   15-May-2002  15:53  5.0.2195.5781     131,344  Adsldpc.dll
   15-May-2002  15:53  5.0.2195.5781      62,736  Adsmsext.dll
   15-May-2002  15:53  5.0.2195.5801     358,160  Advapi32.dll
   15-May-2002  15:53  5.131.2195.5543   466,704  Crypt32.dll
   15-May-2002  15:53  5.0.2195.5595     135,952  Dnsapi.dll
   15-May-2002  15:53  5.0.2195.5595      96,016  Dnsrslvr.dll
   15-May-2002  15:53  5.0.2195.5722      45,328  Eventlog.dll
   15-May-2002  15:53  5.0.2195.5639     146,192  Kdcsvc.dll
   22-Apr-2002  13:24  5.0.2195.5640     199,952  Kerberos.dll
   02-May-2002  15:44  5.0.2195.5724      71,024  Ksecdd.sys
   07-May-2002  11:40  5.0.2195.5744     504,080  Lsasrv.dll
   07-May-2002  11:40  5.0.2195.5744      33,552  Lsass.exe
   13-May-2002  15:40  5.0.2195.5782     107,792  Msv1_0.dll
   15-May-2002  15:53  5.0.2195.5626     306,960  Netapi32.dll
   15-May-2002  15:53  5.0.2195.5723     360,208  Netlogon.dll
   15-May-2002  15:53  5.0.2195.5719     916,752  Ntdsa.dll
   15-May-2002  15:53  5.0.2195.5782     119,568  Psbase.dll
   15-May-2002  15:53  5.0.2195.5585     386,832  Samsrv.dll
   15-May-2002  15:53  5.0.2195.5757     128,784  Scecli.dll
   15-May-2002  15:53  5.0.2195.5757     299,792  Scesrv.dll
   15-May-2002  15:53  5.0.2195.5677      48,912  W32time.dll
   25-Apr-2002  16:15  5.0.2195.5677      57,104  W32tm.exe
   15-May-2002  15:53  5.0.2195.5737     125,712  Wldap32.dll
   07-May-2002  11:40  5.0.2195.5744     504,080  Lsasrv.dll

Microsoft Windows XP

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later: 
   Date         Time   Version        Size     File name
   -------------------------------------------------------
   25-Jul-2002  16:54  5.131.2600.49  544,256  Crypt32.dll

STATUS

Windows 2000

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

Windows XP

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbWin2kSP4fix kbbug kbfix kbSecurity kbWin2000preSP4Fix kbWinNT400nospFix kbWinXPsp1fix KB318873
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