Visio2000: Horizontal Bands in Cross-Functional Flowchart Do Not Print Correctly (318860)

SYMPTOMS

If you try to print a Microsoft Visio cross-functional flowchart that contains horizontal bands with color shading, the bands may not print correctly. For example, the color shading in the bands is correct on the first page of the printout, but the shading on subsequent pages is missing.

CAUSE

This behavior can occur if both of the following conditions are true:

Visio 2000 Service Release 1 (SR-1) is applied to your Visio installation.

-and-
You use one of the following printers:
NEC Superscript 660
Lexmark Z52

The printer driver that is installed for the printer may be incompatible with Visio 2000 SR-1.

RESOLUTION

To resolve this issue, use one of the following methods, as appropriate to your situation:

Revert to the non-SR-1 version of Visio 2000.

-or-
Upgrade to Microsoft Visio 2002. For more information about Visio 2002, please see the following Microsoft Web site:
http://www.microsoft.com/office/visio

MORE INFORMATION

For additional information about the Visio 2000 SR-1 update, click the article numbers below to view the articles in the Microsoft Knowledge Base:

263721 Visio2000: How to Obtain the Visio 2000 Service Release 1 (SR-1) Update

264400 Visio2000: What Is Fixed in the Service Release 1 (SR-1) Update for Visio 2000 (All Editions)

For additional information about cross-functional flowcharts in Visio 2000, click the article number below to view the article in the Microsoft Knowledge Base:

269793 Visio2000: Cross-Functional Flowchart Demonstration Available

For more information about how to create cross-functional flowcharts in Visio 2002, please see the following Microsoft Web site:

http://office.microsoft.com/assistance/2002/articles/spotlight2_July00.aspx#how

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.