XCCC: Event ID 16387 Error Message Does Not Format Parameters Correctly (318783)

SYMPTOMS

When Exchange 2000 Conferencing Server logs event ID 16387 in the Application event log, the event contains a meeting ID, error code, and message parameters that are not formatted correctly. For example:

Event Type: Error
Event Source: MSExchangeCONF
Event Category: CMS Internal
Event ID: 16387
Date: 2/18/2002
Time: 4:09:03 AM
User: N/A
Computer: XCH-NWCMS-01
Description:
Multiple conferences found with the meeting id %3. Error code: %1; Message %2

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Data: 0000: 00 00 00 00 b6 03 00 00 0008: d9 d6 40 1a

CAUSE

Occasionally, a delay occurs between the "save" function and "send" function when Exchange 2000 books the meeting. Usually, this delay does not occur because the Conference Management Service (CMS) processes the message after the meeting request has been sent. However, if there is heavy stress on the network or network delays, CMS sees the meeting when the "save" function occurs and then again when the "send" function occurs. This causes CMS to process the meeting again and log the error. This event is not really an error but a warning event, and no duplicate meetings are created.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: CMS

File name	Version
Xconfmsg.dll	6.0.5770.57

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.