"Failed to Get Subscription Results For" Error Message When You Try to Subscribe to a Folder or a to Document That Is in the Document Library (318776)

CAUSE

This problem may occur if both of the following conditions are true:

SharePoint Portal Server is installed on a Japanese version of Microsoft Windows 2000 or on an English version of Windows 2000 that is configured to use Japanese language settings.

-and-
The folder or the document that you subscribed to is located in a folder that uses a document profile that contains a property that uses one or more of the following characters in its name:
- Half-width Japanese Katakana character
- Full-width double-byte character set (DBCS) numeric character
- Blank space
- Backslash (\)
- Colon (:)
- Asterisk (*)
- Question mark (?)
- Quotation marks (")
- Angle brackets (<>)
- Tilde (~)
- Number sign (#)
- Exclamation mark (!)
- Percent sign (%)

You cannot use these characters in XML tag names. In a situation where these characters are used in property names, SharePoint Portal Server does not correctly verify that the characters are XML-compatible when the property is added to the document profile for a folder. As a result, you cannot view your subscription to the folder or the document that is contained in the folder.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SharePoint Portal Server 2001 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires Microsoft SharePoint Portal Server 2001 Service Pack 1.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
------------------------------------------------------------------
18-Oct-2003  12:37  5.50.4134.600     655,632  Q318776_admin.exe  
18-Oct-2003  12:37  5.50.4134.600     655,632  Q318776_client.exe

After the hotfix is installed, the following files have the listed attributes or later:

Date         Time   Version            Size    File name
--------------------------------------------------------------
06-Mar-2002  18:26                    625,152  Msonsext.msp

Important This fix prevents the situation that is described in the "Symptoms" section of this article in new document profiles that you create.

This fix does not correct existing document profiles that contain a property that uses half-width Japanese Katakana characters, full-width DBCS numeric characters, or other characters that cannot be used in XML tag names. For existing document profiles, you must manually change the property name so that it does not contain any of these characters.