OL: Outlook Does Not Automatically Dial Your Internet Connection (318659)

RESOLUTION

To resolve this issue, follow these steps, as appropriate for your version of Outlook.

Outlook 2002

1. Determine the Dial-Up Networking connection that Internet Explorer uses. To do this, double-click Internet Options in Control Panel, and then click the Connections tab. Make a note of the connection.
2. Start Outlook, and then click E-mail Accounts on the Tools menu.
3. Click View or change existing e-mail accounts, and then click Next.
4. Double-click the account that you want to configure.
5. Click More Settings, and then click the Connection tab.
6. Select Connect using my Phone Line. Under Use the following Dial-Up Networking connection, click the Dial-Up Networking (DUN) connection that Internet Explorer uses.
7. With the Dial-Up Networking connection selected, click Properties below the Dial-Up Networking connection.
8. Click the Options tab, and then click to clear the Prompt for name and password, certificate, etc check box, if you do not want to be prompted for a user name and password when you dial the connection.
9. Click OK twice, click Next, and then click OK to close all of the dialog boxes and return to Outlook.

Configure Your Modem to Dial Automatically During Send/Receive

If you are using Outlook 2002, to configure your dial-up accounts so that your modem automatically dials during a Send/Receive operation, follow these steps:

1. Start Outlook, and then click Options on the Tools menu.
2. On the Mail Setup tab, click to select the Always use an existing dial-up connection check box in the Dial-up area, and then click to select the Automatically dial during a background Send/Receive check box.

Outlook 2000

1. Determine the Dial-Up Networking connection that Internet Explorer uses. To do this, double-click Internet Options in Control Panel, and then click the Connections tab. Make a note of the connection.
2. Start Outlook, and then click Accounts on the Tools menu.
3. Click the Mail tab, and then double-click the account that you want to configure.
4. Click the Connection tab.
5. Select Connect using my Phone Line. Under Use the following Dial-Up Networking connection, click the Dial-Up Networking (DUN) connection that Internet Explorer uses.
6. With the Dial-Up Networking connection selected, click Properties below the Dial-Up Networking connection.
7. Click the Options tab, and then click to clear the Prompt for name and password, certificate, etc check box, if you do not want to be prompted for a user name and password when you dial the connection.
8. Click OK until all of the dialog boxes are closed, and then restart Outlook.

Configure Your Modem to Dial Automatically During Send/Receive

NOTE: If you are using the Internet Mail Only (IMO) version of Outlook 2000, to configure your dial-up accounts so that your modem automatically dials during a Send/Receive operation, follow these steps:

1. Start Outlook, and then click Options on the Tools menu.
2. On the Mail Delivery tab, click to select the Automatically dial when checking for new messages check box.