A "STOP 0xA" Error Message Occurs When You Use Routing and Remote Access with NAT and VPN (318437)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q318437

SYMPTOMS

If you use the Routing and Remote Access feature of Windows 2000 and you also use virtual private networking (VPN) and network address translation (NAT) functionality on the same computer, you may receive the following error message:
STOP: 0x0000000a (0x00000098, 0x00000002, 0x00000001, 0x80464659

CAUSE

If an IP packet that is sent through NAT is updated by NAT, the reference count for the routes is not updated correctly. The cleanup routine does not work because of the inaccurate reference count.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date         Time   Version        Size     File name
   --------------------------------------------------------
   19-Nov-2001  16:42  5.0.2195.4667  118,896  Afd.sys
   22-May-2002  17:24  5.0.2195.5823  313,232  Tcpip.sys
   30-Jul-2001  20:15  5.0.2195.3988   16,240  Tdi.sys
   22-May-2002  17:26  5.0.2195.4874  105,232  Msafd.dll
   22-May-2002  17:26  5.0.2195.4874   17,680  Wshtcpip.dll

WORKAROUND

To work around this problem, move the NAT to a different server that does not accept VPN connections.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:MinorLast Reviewed:10/5/2005
Keywords:kbHotfixServer kbQFE kbWin2kSP4fix kbbug kbfix kbWin2000preSP4Fix kbNetwork KB318437
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