Waol.exe Causes an Error Message in Windows XP (318352)

SYMPTOMS

When you are running America Online (AOL) version 6.0, you may receive the following error message:

Waol.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:

   App name  App version  Module name  Module version  Offset
   -----------------------------------------------------------
   Waol.exe  6.0.0.0      various      various         various

RESOLUTION

To resolve this issue, please contact AOL to obtain a version of AOL that is designed to work with Windows XP. Go to keyword "6.0" if you want to obtain the latest version of AOL 6.0, and go to keyword "Upgrade" to obtain the latest version of AOL which (as of March 2002) is version 7.0 or later.

MORE INFORMATION

If you are unable to use your existing AOL account and you want to upgrade your version of AOL as described in the "Resolution" section of this article and you have another way to connect to the Internet, you can get the latest version of AOL from the following AOL Web site:

http://www.aol.com/aol_downloads.adp

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