Picture It!: "GDI.exe" Error Message When You Try to Start or Use Picture It! (318250)


The information in this article applies to:

  • Microsoft Picture It! Photo Premium 2002, version 1.0
  • Microsoft Picture It! Photo 2002 1.0
  • Microsoft Picture It! Publishing 2002, Gold, version 1.0
  • Microsoft Picture It! Publishing Platinum 2002 1.0
  • Microsoft Picture It! Photo 2001 1.0
  • Microsoft Picture It! Photo Premium 2001 1.0
  • Microsoft Picture It! Publishing 2001 1.0
  • Microsoft Picture It! Publishing 2001 Platinum 1.0
  • Microsoft Picture It! Publishing 2001 Silver 1.0
  • Microsoft Picture It! Publishing 2001 Gold 1.0
This article was previously published under Q318250

SYMPTOMS

When you start or use Microsoft Picture It!, you receive one of the following error messages:
PIP has caused an error in GDI.exe.
-or-
PIP has caused an invalid page fault in module GDI.EXE.

CAUSE

These error messages can occur because your video adapter driver has been damaged or is incompatible with other programs that are installed on your computer.

RESOLUTION

To resolve this issue, update your video adapter driver. To identify your video adapter and update the driver, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Right-click the desktop, and then click Properties.
  2. Click the Settings tab, and then click Advanced.
  3. Click the Adapter tab.
  4. Note the information in the Adapter Type section.
  5. Connect to the World Wide Web and go to the support site for your video adapter manufacturer, and then locate the most recent driver for your video adapter.

    NOTE: There is a large variety of video adapters and drivers. Make sure that you get the correct driver for your specific video adapter.
  6. Follow the instructions that appear on the screen to download and install the driver.
If your video adapter manufacturer does not have the information that you need, see the following Microsoft Web site:

Microsoft TechNet Driver Resources

MORE INFORMATION

For information about how to contact your video adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kberrmsg kbprb KB318250
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