SMS: The "BROWSTAT.EXE STATUS" Command Does Not Return a Server List (318232)

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you are troubleshooting browsing services, running the browstat.exe status command may not return the server list. For example:

Status for domain Domain1 on
transport \Device\NetBT_Tcpip_{A6CF5547-5F56-443D-8EDE-EB587696F543}
Browsing is active on domain.
Master browser name is: SERVER01
Master browser is running build 2195
3 backup servers retrieved from master SERVER01
\\SERVER02
\\SERVER03
\\SERVER04
Unable to retrieve server list from SERVER01: 1230

This problem may occur if a Systems Management Server (SMS) site is installed on the domain master browser.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language post-Service Pack 3 (SP3) version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name     Platform
   ------------------------------------------------------------------
   01-Mar-2001  07:45  2.0.1493.3245  145,680  Colleval.dll  Alpha
   01-Mar-2001  07:45  2.0.1493.3245   91,024  Colleval.dll  I386
   01-Mar-2001  07:45  2.0.1493.3245  173,328  Inboxmgr.dll  Alpha
   01-Mar-2001  07:45  2.0.1493.3245  108,432  Inboxmgr.dll  I386

NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

WORKAROUND

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To work around this issue, set the set the IsDomainMaster value to No under the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Browser\Parameters registry key, and then restart the Computer Browser service.

MORE INFORMATION

How to Install the Hotfix

Install this hotfix on all primary and secondary site servers that may become the master browser. To install the hotfix, use one of the following methods.

How to Use the Hotfix Installer

NOTE: Use this method only on Intel-based computers.

Create a folder in a location that is accessible to your SMS site servers.
Copy the update file (Q318232.exe) and platform folders to the new folder. The update file must be located one folder "above" the platform folders.
From each of the primary and secondary SMS site servers that may become the master browser in your environment, log on to your site server by using an account with administrative permissions.
Quit the SMS Administrator console, if it is running.
Run Q318232.exe, and follow the instructions in the wizard.

How to Manually Install the Hotfix

Create a folder in a location that is accessible to your SMS site servers.
Copy the platform folders that contain the hotfix files to the new folder.
From each of the primary and secondary SMS site servers that may become the master browser in your environment, log on to your site server by using an account with administrative permissions.
Quit the SMS Administrator console, if it is running.
Stop all of the SMS services.
Replace the Colleval.dll file in the Sms_root_folder\Bin\Platform folder with the version of the file from the hotfix.
Replace the Inboxmgr.dll file in the Sms_root_folder\Bin\Platform folder with the version of the file from the hotfix.
Restart all SMS services.