An Error Occurs in Mshtml.dll in Internet Explorer 6 on Windows Me (318153)
The information in this article applies to:
- Microsoft Internet Explorer version 6 for Windows Millennium Edition
This article was previously published under Q318153 SYMPTOMS
While you are using Internet Explorer 6, you may receive the following error message:
Iexplore.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the data that the error report contains, the following error signature information is listed:
App name App version Module name Module version Offset
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Iexplore.exe 6.0.2600.0 Mshtml.dll 5.50.4134.100 Various
CAUSE
Internet Explorer 6 requires Mshtml.dll version 6.0.2600.0. The error message may occur if you are using a different version of Mshtml.dll. An incorrect version of this dynamic-link library (DLL) can cause an access violation.
RESOLUTIONMethod 1
To resolve this issue, reinstall Internet Explorer 6. You can obtain Internet Explorer 6 from the following Microsoft Web site:
Method 2
Re-extract Mshtml.dll from the Internet Explorer version 6 cabs. To do so, follow the steps listed for your operating system:
Microsoft Windows 98- Click Start, click Run, type sfc, and then click OK.
- Click Extract one file, type ie_1.cab, and then click Start.
- In the Restore from field, type c:\windows\windows update setup files.
- In the Save as field, type c:\windows\windows update setup files, and then click OK.
- When you receive a prompt to back up the file to C:\Windows\Helpdesk\Sfc, click Yes or OK.
- If you receive the following prompt, click Yes or OK:
The backup folder does not exist. Do you want to create it?
- If you receive a dialog box that says: "The file was successfully extracted", click OK.
- Click Start, click Run, type sfc, and then click OK.
- Click Extract one file, type mshtml.dll, and then click Start.
- In the Restore from field, type c:\windows\windows update setup files.
- In the Save as field, type c:\windows\system, and then click OK.
- When you receive a prompt to back up the file to C:\Windows\Helpdesk\Sfc, click Yes or OK.
- When you receive a dialog box that says: "The file was successfully extracted", click OK.
- Close System File Checker and then restart the computer.
Microsoft Windows Millennium Edition (Me)- Click Start, click Run, type msconfig, and then click OK.
- Click Extract.
- Type ie_1.cab, and then click Start.
- In the Restore from field, type c:\windows\windows update setup files.
- In the Save as field, type c:\windows\windows update setup files, and then click OK.
- When you receive a prompt to back up the file to C:\Windows\Helpdesk\Sfc, click Yes or OK.
- If you receive the following prompt, click Yes or OK:
The backup folder does not exist. Do you want to create it?
- If you receive a dialog box that says: "The file was successfully extracted", click OK.
- Click Start, click Run, type msconfig, and then click OK.
- Click Extract
- Type mshtml.dll, and then click Start.
- In the Restore from field, type c:\windows\windows update setup files.
- In the Save as field, type c:\windows\system, and then click OK.
- When you receive a prompt to back up the file to C:\Windows\Helpdesk\Sfc, click Yes or OK.
- When you receive a dialog box that says: "The file was successfully extracted", click OK.
- Close System File Checker and then restart the computer.
Modification Type: | Major | Last Reviewed: | 11/5/2003 |
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Keywords: | kbprb kbProd2Web KB318153 |
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