Computer stops or continually restarts with ATI RADEON video adapter (318023)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q318023

SYMPTOMS

  • When you start your Microsoft Windows XP-based computer after you install an ATI RADEON 64 MB DDR video adapter, the computer may continually shut down and then restart.
  • The computer stops responding at the Logon screen. After a short time, you may receive the following error message:
    Windows has recovered from a serious error BCCode: 100000EA BCP1:81356020 BCP2:8145FB30 BCP3:814D7378 BCP4:00000001 OSVer: 5_1_2600 SP:0_0 Product: 256_1
    You may receive an error report referencing the following files: C:\Windows\minidump\mini~0... .dmp" ...=unknown #'s C:\documents~1\defaut\locals~1\temp\wer3d.tmp.dir00\sysdata.xml

CAUSE

This issue may occur if the driver for the video adapter is the incorrect version.

RESOLUTION

To resolve this issue, install the latest available Windows XP display driver for your ATI RADEON 64 MB DDR video adapter. For information about how to obtain the correct driver for your ATI display adapter, visit the following ATI Technologies, Inc., Web site:

http://support.ati.com

To download and install the driver, start the computer in Safe mode and use the Networking option. To do this, follow these steps:
  1. Restart the computer.
  2. When you receive the following message, press F8: Please select the operating system to start
  3. On the Windows Advanced Option Menu screen, use the ARROW keys to select Safe mode with Networking, and then press ENTER.

MORE INFORMATION

For more information about how to troubleshoot another restart issue, click the following article number to view the article in the Microsoft Knowledge Base:

310396 Windows XP logon screen does not appear and the computer continuously restarts

For more information about how to troubleshoot the video adapter driver in Safe mode, click the following article number to view the article in the Microsoft Knowledge Base:

292460 How to troubleshoot the video adapter driver in Safe mode in Windows XP

For more information about Safe mode options in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

315222 A description of the Safe boot mode options in Windows XP

For information about how to contact ATI Technologies, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:3/31/2005
Keywords:kberrmsg kbenv kbHardware kbprb KB318023
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