Easy CD Creator 5.0 Remains Installed After You Try to Remove It Through Add or Remove Programs (318019)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q318019

SYMPTOMS

When you use the Add or Remove Programs tool in Control Panel to remove (uninstall) Easy CD Creator 5.0 by Roxio, Inc., Easy CD Creator 5.0 is not removed as expected. The program entry is still listed in the Add or Remove Programs tool.

RESOLUTION

You must manually remove Easy CD Creator 5.0 from your computer.

For more information about how to manually remove Easy CD Creator or DirectCD, contact Roxio Technical Support at the following Roxio Web site:

http://www.roxio.com

MORE INFORMATION

For information about how to contact Roxio (formerly Adaptec), click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:4/16/2002
Keywords:kbprb KB318019
©2002 Microsoft Corporation. All rights reserved.