ISA Firewall Service Cannot Start with More Than 85 IP Addresses on the External Network Adapter (318005)


The information in this article applies to:

  • Microsoft Internet Security and Acceleration Server 2000
This article was previously published under Q318005

SYMPTOMS

The Internet Security and Acceleration (ISA) Server Firewall service may not start if you add more than 85 IP addresses to the external network adapter. When you start your computer after you do so, you may see an event that is similar to the following event:
Event Type: Error
Event Source: Service Control Manager
Event ID: 7031
Description:
The Microsoft Firewall service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Security and Acceleration Server 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

NOTE: You must install ISA Server 2000 Service Pack 1 before you apply this hotfix. For additional information about how to obtain ISA Server 2000 ServicePack 1, click the article number below to view the article in the Microsoft Knowledge Base:

313139 How to Obtain the Latest Internet Security andAcceleration Server 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date         Time      Version       Size     File name
   --------------------------------------------------------
   28-Feb-2002  09:21:34  3.0.1200.171  294,672  Wspsrv.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbbug kbenv kberrmsg kbfix kbISAServ2000preSP2fix kbnetwork KB318005
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