OL2000: Outlook Quits with an Access Violation When You Click 'Exit' or 'Exit and Log Off' (317849)


The information in this article applies to:

  • Microsoft Office 2000 Premium
  • Microsoft Windows XP Professional
This article was previously published under Q317849

SYMPTOMS

Outlook 2000 may quit with an access violation when you click Exit or Exit and Log Off on the File menu if the following circumstances are true:
  • You started Outlook 2000 by using the Windows 32-bit application programming interface (API) ShellExecute() or CreateProcess() functions. -and-

  • You are running Outlook 2000 in Corporate Workgroup (CW) mode.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date           Time    Size       File name     
   ----------------------------------------------------
   06-Jul-2001    09:11     2,882    Readme.txt
   04-Mar-2002    11:50   709,020    Rtfhtml.msp
   04-Mar-2002    13:29   721,312    Rtfhtml_admin.msp
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date           Time   Version     Size       File name     
   --------------------------------------------------------
   01-Mar-2002    09:13  9.0.0.6228  245,810    Rtfhtml.dll

NOTE: Before you install this hotfix, you must update Outlook 2000 to at least Microsoft Office 2000 Service Pack 1 (SP-1).

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).
Modification Type:MinorLast Reviewed:9/27/2005
Keywords:kbHotfixServer kbQFE kbOffice2000SP3Fix kbbug kbfix kbOffice2000preSP3fix KB317849
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