RESOLUTION
To resolve this problem, obtain the latest
service pack for Microsoft Office XP. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English-language version of this fix should
have the following file attributes or later:
Date Time Version Size File name
--------------------------------------------------------
29-Nov-2001 01:21 10.0.3527.0 47,432 Recall.dll
20-Dec-2001 18:44 10.0.3618.0 92,488 Outlmime.dll
23-Jan-2002 00:32 10.0.3716.0 342,344 Exsec32.dll
05-Feb-2002 15:14 10.0.3729.0 117,064 Outlph.dll
11-Apr-2002 14:40 10.0.4009.0 534,856 Outlcm.dll
11-Apr-2002 14:40 10.0.4009.0 6,306,120 Outllib.dll
After you apply the fix, you must add
registry keys to the registry to activate the fix.
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own
risk.
- Start Registry Editor (Regedt32.exe).
- Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options
- On the Edit menu, point to New, click DWORD value, and then add one or more of the following registry values:
Value name: DisablePOP3
Data type: DWORD
Value data: 1
Value name: DisableIMAP
Data type: DWORD
Value data: 1
Value name: DisableExchange
Data type: DWORD
Value data: 1
Value name: DisableOtherTypes
Data type: DWORD
Value data: 1
- Quit Registry Editor.
- Start Outlook 2002.
Administrative Information
If you are updating an administrative installation with the
administration version of this fix, use the following information to update the
administrative installation and network clients.
How to Update Administrative Installations
To update an administrative installation use a command line
similar to the following
msiexec /a Admin Path\MSI File /p MSP path
SHORTFILENAMES=1
where
Admin Path is the path to your
administrative installation point for Microsoft Office XP (for example,
C:\OfficeXP),
where
MSI File is the MSI
database package for the Office XP product (for example, ProPlus.msi),
and
where
MSP path is the path to the
administrative update for the fix (for example,
c:\hotfixfiles\Outlook_admin.msp).
How to Update Network Clients
After you complete the administrative installation of the fix,
update each network client. To deploy the update to the client workstations,
use a command line similar to the following
msiexec /i Admin Path\MSI File REINSTALL=OUTLOOKFiles,OUTLOOKNonBootFiles
REINSTALLMODE=vomus
where
Admin Path is the path to your
administrative installation point for Office XP (for example, C:\OfficeXP),
and
where
MSI File is the MSI database
package for the Office XP product (for example, ProPlus.msi).
WORKAROUND
You can use the
Prevent users from making changes
to Outlook profiles policy option to workaround this problem. This
policy prevents users from making any changes to their existing profile.
For more information about how to turn on (enable) the
Prevent users from making changes to Outlook profiles policy
option, see the System Policies documentation at the following Microsoft Web
site:
After you add the Outlook Template, change the policy setting by
following these steps to turn on the
Prevent users from making changes
to Outlook profiles policy option in either the Microsoft Management
Console (MMC) snap-in or the System Policy Editor:
- Expand the Outlook 2002 node.
- Expand the Miscellaneous node.
- Click to select the Prevent users from making
changes to Outlook profiles check box.
- Click to select the Check to enforce setting on;
uncheck to enforce setting off check box.