SMS: The Remote Control Console Displays a Gray Screen (317795)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q317795

SYMPTOMS

When you try to remotely control a Systems Management Server (SMS) 2.0 client, you may see a gray screen instead of the desktop from the remote computer.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next SMS 2.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date         Time   Version         Size     File name   Platform
   -----------------------------------------------------------------
   01-Mar-2001  17:55  2.00.1493.3247  851,216  Ldwmnt.dll  Alpha
   01-Mar-2001  17:55  2.00.1493.3247  567,792  Ldwmnt.dll  I386
NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

WORKAROUND

To work around this issue, disconnect from the remote computer and then try the Remote Control session again.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

MORE INFORMATION

To Install the Hotfix

To install the hotfix, use the appropriate method on the SMS site server and on each SMS Administrator console.

Using the Hotfix Installer

NOTE: You can use this method only on Intel-based computers.
  1. Copy the hotfix folder structure to a share on your network. Q317795.exe is an SMS Installer file that updates specific files on your site server and computers that run the SMS Administrator console.
  2. Log on to the site server or on to a computer that runs the SMS Administrator console by using an account with administrator permissions.
  3. Make sure that the SMS Administrator console is not running.
  4. Run Q317795.exe and follow the instructions in the wizard. You can run Q317795.exe in Quiet mode by using the /s switch.

Manually Installing the Hotfix

To manually install the hotfix on a site server or on a computer that runs the SMS Administrator console:
  1. On the site server, make sure that the SMS Administrator console is not running.
  2. Replace the Ldwmnt.dll file in the SMS_root\Bin\I386 folder with the version from the hotfix.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbSMS200preSP5fix kbHardware kbBug kbfix KB317795
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