Transferring a .wmv File to a Mobile Device Transfers Only the Audio Portion of the Video (317613)


The information in this article applies to:

  • Microsoft Windows Media Player 7.1
This article was previously published under Q317613

SYMPTOMS

When you transfer a .wmv movie file to a mobile device by using Windows Media Player 7.1, only the audio portion of the video may be transferred.

CAUSE

This behavior can occur if the movie file was encrypted by using the Microsoft Windows Media Rights Manager 7.1 SDK.

RESOLUTION

To resolve this behavior, upgrade your operating system to Microsoft Windows XP. The version of Windows Media Player that is included with Windows XP contains functionality to transfer encrypted videos to a mobile device. Earlier versions of Windows Media Player do not contain this functionality.

WORKAROUND

To work around this behavior, use either of the following methods:
  • For media providers: Do not encrypt movie files with the Windows Media Rights Manager SDK.
  • For Windows Media Player users: Obtain a movie file that is not encrypted, or view the video in Windows Media Player 7.1 on your PC.

STATUS

This behavior is by design.

MORE INFORMATION

You cannot use Windows Media Player 7.1 to transfer an encrypted movie file to a mobile device.
Modification Type:MajorLast Reviewed:2/4/2002
Keywords:kbenv kbprb KB317613
©2002 Microsoft Corporation. All rights reserved.