OFF2000: Images That Are From a Parameter Image Link Do Not Load in Office As Expected (317484)


The information in this article applies to:

  • Microsoft Excel 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q317484

SYMPTOMS

When you open an HTML file in Microsoft Excel, Microsoft Word, or Microsoft PowerPoint, graphics that are loaded through a redirected image link may display the incorrect graphic.

CAUSE

This problem occurs because recycled temporary file names in the file cache of Microsoft Internet Explorer may change the internal image cache of Microsoft Office. This causes the incorrect image to be retrieved from the internal image cache.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
    Date        Time      Size       File name     
   -------------------------------------------------
   18-APR-2002 12:29:19  1,935,128  Mso.msp
   18-APR-2002 12:29:27  1,935,128  Mso9_admin.msp
After the hotfix is installed, the global version of the following files will have the listed attributes or later: 
   Date        Time      Version     Size       File name     
   -------------------------------------------------------
   16-APR-2002 20:10:50  9.0.0.6411  5,599,281  Mso9.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The following syntax for an image tag is an example of one possible cause for this problem:
<img src='http://website.server.com?q=parameter:redirected.website/imagename.jpg'/>
This type of image link is returned when you query a search engine for a keyword. The database returns a Uniform Resource Locator (URL) that is dynamically added to a Web page with scripting code, such as Active Server Pages (ASP).
Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbQFE kbbug kbfix KB317484
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