Fxssvc.exe may cause an error message (317450)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q317450

SYMPTOMS

You may receive the following error message:
Fxssvc.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the data that the error report contains, the following error signature information is listed: 

App name     App version   Module name   Module version   Offset
------------------------------------------------------------------
Fxssvc.exe   5.2.1776.0    Msvcrt.dll    7.0.2600.0       00033dc0

CAUSE

This error message may be caused by a corrupted fax job in the Queue folder.

ACW

Guided Help to delete the fax queue folder and restart the Fax service

Guided Help is available to delete the fax queue folder and to restart the Fax service. Guided Help can automatically perform the steps for you.

The actions that this Guided Help performs cannot be undone after Guided Help is finished.

For more information about Guided Help, click the following article number to view the article in the Microsoft Knowledge Base:

915092 Description of Guided Help for Microsoft Knowledge Base articles

Requirements to install and to use this Guided Help

  • You must be logged on to Windows by using a computer administrator account to install and to use this Guided Help.
  • You must be running Windows XP Home Edition, Windows XP Professional, Windows XP Media Center Edition, or Windows XP Tablet PC Edition to install and to use this Guided Help.
  • You must have the Fax service installed to use this Guided Help.
  • Your computer must be connected to a fax machine to use this Guided Help.
You must first download Guided Help. To start, click the following link. Download Guided Help

Manual steps to delete the fax queue folder and restart the Fax service

To work around this issue, delete the Queue folder at this location:

C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue

After you delete the Queue folder, restart the Fax service.

Notes:
  • Deleting the Queue folder also deletes any unsent fax jobs.
  • Some folders in the path to the Queue folder are hidden. If you cannot view these folders, follow these steps:
    1. On the Tools menu in My Computer or Windows Explorer, click Folder Options.
    2. Click the View tab.
    3. Under Hidden files and folders, click Show hidden files and folders.
    4. Click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:6/14/2006
Keywords:kbACW kbHowTo kbACWsurvey kbNoLoc kbNoMT kbprb kbProd2Web KB317450
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