Monitor.exe 2.0.0.1 May Cause an Error Message in Windows XP (317445)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q317445 SYMPTOMS
If you install certain Internet signup programs, Windows may become unusable. For example, nothing may happen when you click the Start button, or icons on the desktop may disappear. You may also receive the following error message:
Monitor.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the data that the error report contains, the following error signature information is listed:
App Name App Version Module Name Module Version Offset
----------------------------------------------------------------
Monitor.exe 2.0.0.1 Kernel32.dll 5.1.2600.0 00016341
CAUSE
EncompassMonitor, a component that is included with the Internet signup program, is not compatible with Windows XP.
RESOLUTION
To resolve this issue, download the Windows XP Application Compatibility Update from the Microsoft Windows Update Web site at:
MORE INFORMATIONThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
| Modification Type: | Major | Last Reviewed: | 8/21/2003 |
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| Keywords: | kbprb kbProd2Web KB317445 |
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