Problems When You Are Using an Out-of-Date Version of the C-Media Cmaudio.ax Driver File (317358)

The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q317358

SYMPTOMS

Windows MovieMaker or the Microsoft Producer program may unexpectedly quit while you are importing, previewing or publishing source content that uses the driver from C-Media, and you may receive the following error message:

Moviemk.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, error signature information that is similar to the following information may be displayed:

   App Name     App Version  Module Name  Module Version  Offset
   ---------------------------------------------------------------
   Moviemk.exe  1.1.2427.0   Cmaudio.ax   0.0.0.0         00001612

CAUSE

This issue can occur when a fault occurs in the C-Media Cmaudio.ax driver file.

RESOLUTION

To resolve this issue, contact C-Media to inquire about the availability of a a newer version of the C-Media Cmaudio.ax driver file. For information about how to do so, please view the following C-Media Web site:

http://www.cmedia.com.tw

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

WORKAROUND

To work around this issue if the issue continues to occur after you are using the most current version of the C-Media Cmaudio.ax driver file, try to use other content that is created from a different source.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	2/28/2002
Keywords:	kb3rdparty kbenv kberrmsg kbprb kbProd2Web KB317358