SYMPTOMS
When you restart your Windows NT Server 4.0-based computer
after you install the Post-Windows NT 4.0 Service Pack 6a (SP6a) Security
Rollup Package (SRP), you may receive the following STOP (blue screen) error
message:
*** STOP: 0x0000001E (0xc0000005, 0x8010A975,
0x00000001, 0x00000004)
KMODE_EXCEPTION_NOT_HANDLED *** address 8010a975,
has base at 80100000 - ntoskrnl.exe
CAUSE
This behavior can occur if your computer contains
mismatched versions of the following operating system files:
tcpip.sys
netbt.sys
raspptpe.sys
This behavior can occur if, before you install the SRP, you
install Remote Access Service (RAS) but do not reapply Windows NT 4.0 SP6a
before you restart your computer.
NOTE: The current versions of these files are included with SP6a for
Windows NT 4.0.
RESOLUTION
To resolve this issue, follow these steps.
Step 1: Restore the Driver Files
Copy the following files from the
%SYSTEMROOT%\$NtUninstallQ299444$ directory to the
%SYSTEMROOT%\system32\drivers directory:
tcpip.sys
netbt.sys
raspptpe.sys
To gain access to the Windows file system, use one of the
following methods.
Method 1: Use the Windows 2000 Recovery Console
If you have a Microsoft Windows 2000 or Microsoft Windows XP
CD-ROM, start your computer to the Windows Recovery Console.
NOTE: For information about how to obtain the Windows 2000 Recovery
Console, visit the following Microsoft Web site:
For additional information about how to use the Recovery Console,
click the article numbers below to view the articles in the Microsoft Knowledge
Base:
307654 HOW TO: Install and Use the Recovery Console in Windows XP
256166 Change Directory Command Does Not Seem to Be Recognized in Recovery Console
229716 Description of the Windows 2000 Recovery Console
Method 2: Use a Parallel Installation
Install a new copy of Windows to a new folder on your computer's
hard disk.
For additional information about how
to perform a parallel Windows installation, click the article numbers below to
view the articles in the Microsoft Knowledge Base:
259003 How and Why to Perform a Parallel Installation of Windows NT 4.0
244378 System Cleanup After a Parallel Installation of Windows NT 4.0
Step 2: Remove the Security Rollup Package
- Restart your computer, and then log on to the original
Windows NT Server installation.
- Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
- Click Windows NT 4.0 Hotfix (See Q299444 for more
information), and then click Add/Remove.
- When you are prompted to restart your computer, click OK.
Step 3: Reinstall Service Pack 6a
Log on to Windows as Administrator, and then reinstall
SP6a.
To obtain Microsoft Windows NT 4.0 SP6a, visit the following
Microsoft Web site:
Step 4: Reinstall the Security Rollup Package
Log on to Windows as Administrator, and then reinstall the
SRP.
For additional information about
how to obtain the SRP, click the article number below to view the article in
the Microsoft Knowledge Base:
299444 Post-Windows NT 4.0 Service Pack 6a Security Rollup Package (SRP)